SERVICES
ALL OUR SERVICES ARE NOT MARGINAL
CUSTOMER CARE
ONLINE ASSISTANCE
Data communication between the machine and our technical staff can take place online. Upon customer authorization, remote access is established and any machine malfunctions can be identified or program modifications made without involving international travel. Current technologies allow installation of modems onboard the machines together with easy and quick assistance support on the machine.
VALIDATIONS
MAR is focused on customer’s total satisfaction, reason why preparation of Validation Protocol in accordance with cGMP and GAMP standards is one of the main activity of our engineer’s team. The purpose of validation is to establish documented evidence providing a high degree of assurance that a specific process will consistently produce a product meeting its predetermined specifications (requirements) and quality attributes.
INSTALLATIONS
For complex machine installations and start-up, it is necessary to dispatch high qualified personnel. Our policy is to assign to the installation the same high qualified personnel who participated also in the machine assembling and functional test at our site. This will help and facilitate the installation operations and if required, also the direct support to SAT operations.
MACHINE TRAINING
Training specific programs are used during FAT operations and/or during installation of the lines and/or single machines. This is to allow an easy and quick personnel training package for the machine use. We will give instruction on the machine operation, care, maintenance, size change-over procedures, calibration and set-up.
SPARE PARTS
Quality and rapidity in the supply of spare parts, thanks to mechanical parts production at our site. This allows the quick production/shipment of spare part purchase orders assuring the quality of realization according to our standards.